Beginnings of Hometown Written by owner, Terri Phillips
Since I began working, I have always prepared my own taxes and enjoyed doing it for others. When we moved to North Carolina, I found that H&R Block offered classes, so in September of 1993 I found myself back in school. H&R Block opened a Robbinsville office in 1994 and I worked as Office Manager and Tax Preparer until 1996.
A friend of mine, Nancy Williams Orr, came to me on November 9, 1997 and asked if I would join her in a business venture. She was working at Robbinsville Middle School and needed someone with experience to be available during the day. We got together on November 11, 1997 and Hometown Tax Service was born.
Our business plan was simple: SERVE the people of Graham County.
We wanted to be a place that the community could come and feel they are always welcome. Our clients are like family. We are here when a new member is born, they move, children graduate, get married and a family member passes away. We want to be a part of their lives and want to make transitions of life with taxes as easy as possible in anyway we can.
Our first year, we worked out of Nancy’s house and had 100 clients. It was so exciting! We stayed at that location for three tax seasons. Tax Season number four, we moved to the office between to the Washboard Laundromat and Town Florist and hired Debbie Bird to join us as our office manager. What a team! Debbie kept us going. She maintained the files, set up appointments and kept Nancy on schedule so the next client didn’t have to wait so long.
In 2005, we moved to our current location at the old Graham Star building, 62 Tapoco Rd. This was an all out effort to convert this office into what it is today. It took the hard work of our husbands, Jeff Phillips and Nolan Orr, other family members and several more with only three months until tax season. They gutted, plumbed and rewired the entire space. Nancy insisted that there be an outlet every 8 feet. That amounted to 38 outlets in the little space. They did it! We opened January 1, 2006 ready for the season.
Little did we know that this would be Nancy’s last season. She passed away November 20, 2006.
December 18, 2006, Hometown Tax & Accounting Service, Inc. opened. It was God, Debbie & myself. There was no way we could do it ourselves. I prayed that God would bring someone. The next week Ed McCollum walk in. He had heard about Nancy and thought we might need some help. He came with experience; four years at another tax office.
Natasha Williams joined up in 2007 and we were able to provide faster tax preparation service. She is available to take care of drop offs.
In 2017, Hometown Tax welcomes my son Joshua Phillips. He will oversee the technical portion of our business. This is 2nd year preparing income taxes and first year doing bookkeeping. We are excited to have him join us as he prepares for his Enrolled Agent licensing and back to school for his CPA license.
Continued education is critical in this time of constant tax law changes. Since our beginnings in 1997, each member of Hometown Tax Service has attended the IRS seminars (three – eight hour days of classes) to stay current on tax law changes and requirements. Most of the time, we come back with information that we could help clients in particular situations.
During tax season, January – April, you will find Debbie, Ed, Joshua, Natasha and myself in the office Monday – Saturday. The rest of the year Natasha, Joshua, Ed and I are here for you. We do bookkeeping, payroll and deal with correspondence from IRS, NC and any other state agency.
Hometown Tax & Accounting Service Inc is “working for you all year long.”